Shipping policy
Shipping Policy for McCord Holdings
Effective Date: 06/01/2024
At McCord Holdings, we strive to provide you with the best possible shipping experience. Please review our shipping policy to understand our shipping processes, costs, and timelines.
1. Shipping Destinations
We currently ship to the following destinations:
- United States (including Alaska and Hawaii)
- Canada
- Mexico
- All other international destinations are subject to our discretion
2. Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after your payment is verified. During peak seasons or promotional periods, processing times may be slightly longer.
3. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
Domestic Shipping (United States):
- Standard Shipping: 3-10 business days
- Expedited Shipping: 2-5 business days
- Overnight Shipping: 1 business day
Canada and Mexico Shipping:
- Standard Shipping: 5-15 business days
- Expedited Shipping: 3-7 business days
International Shipping (Other Countries):
- Shipping to destinations outside of the United States, Canada, and Mexico is subject to our discretion. Delivery times and shipping methods will vary based on the destination country. Please contact us for more details.
Delivery times are estimates and may vary depending on the destination and other factors beyond our control, such as customs processing times.
4. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method and destination. The shipping cost will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order through the carrier's website.
6. Shipping Restrictions
Certain products may have shipping restrictions due to local laws and regulations. If your order contains such products, you will be notified at checkout. We are not responsible for any customs duties, taxes, or other fees that may be imposed by your country’s customs regulations.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order. In cases of lost packages, we may require additional information or a signed statement confirming the loss.
8. Incorrect Shipping Information
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have provided an incorrect address, please contact us immediately, and we will do our best to assist you.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy [link to return policy].
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
McCord Holdings
Email: Inquire@mccordhealth.com
Phone: (319) 351-3201
Mailing Address: 580 Madison Ave #4 North Liberty, IA 52317
Thank you for shopping with McCord Holdings. We appreciate your business and are committed to providing you with excellent service and high-quality products.